Bring ConfidenceTM To Your Automotive Service

ConfidenceTM provides transparency to automotive service providers, employees, and their customers by verifying work has been completed consistently and publishing it in service centers, to any digital device, and to their community.

“Simple things like returning a vehicle to the customer cleaner than when it was brought in can increase satisfaction scores by 31 points, and dealers do this less than half the time. There’s no time to slack on delivering what customers expect if service departments are to continue to comprise a large percentage of dealership profitability.”

J.D. Power 2020 Customer Service Index (CSI) StudySM
Chris Sutton, VP of the U.S. Automotive Retail Practice at J.D. Power (March 2020)

 

ConfidenceTM enables automotive service centers to increase customer repair reservations and reduce operational costs

Automotive Service Center Challenges

Poor Communication

Guidelines are confusing and poorly communicated

Health And Safety Requirements

Health and safety is now a must for employees and customers

Decrease in Cost Control

Cost control has become more challenging with new protocols

Lack of Transparency

Customers are demanding transparency regarding service 

Inconsistent Service for Customers

Inconsistencies of quality service for each customer

Service Center Differentiation is Difficult

Too many service centers in an area for customers to choose

How It Works

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1

ConfidenceTM
App

Team member completes all tasks required for compliance on the ConfidenceTM App. The results are sent to the ConfidenceTM Cloud.

2

ConfidenceTM
Cloud

The ConfidenceTM Cloud processes the request with its AI engine, confirms the authenticity, and creates the Badge of ConfidenceTM.

3

Badge of
ConfidenceTM

The Badge of ConfidenceTM can be displayed on any digital property provide verification everywhere.  

Bring Confidence to Customers

With the ConfidenceTM platform, automotive service providers can verify in real-time that their shops are being managed to provide the highest quality of service for customers, and can provide customers with peace of mind about health and safety during each visit.

Value of ConfidenceTM

Increase Customer Loyalty And Retention

Deliver clear, easy-to-understand visual inspection review

Fast Time to Value

Ready-loaded operational,  safety, and cleaning protocols

Increase Cost Control

Improve cost control though consistent operations 

Reduce Refunds

Reduce customer refunds due to poor operations

Improve Communication

Instant language translation for staff

Differentiate Service

Give your customers verification of how you service and inspect

Reduce Maintenance Costs

Reduce maintenance costs on equipment

Be Transparent with Customers

Show the vehicle maintenance in the Community of ConfidenceTM

Use ConfidenceTM to give customers confidence in you

Automotive Service Center FAQ

The free trial is 30 days.  Have fun.  Try it out.  Get things done!

The Team Owner is the person who wants to stay informed and understand progress.  The Team Manager is the person who helps create a job or task and assigns it to a Team Member. Team Members are the people who execute on jobs or tasks.

We will replace it the next day.

Absolutely!  In the app, you can add more Team Managers, Team Members, or Confidence Smart Displays.  

Users have access to several templates in the Confidence Marketplace, including inspection and cleaning protocols. Users also can create their own templates if they wish.