Bring Confidence® To Guests

Confidence® provides transparency to hotel management, guests, and staff by verifying work has been completed consistently and publishing it on-premise, to any digital device, and community.

“The world has been fundamentally changed by COVID-19 so it is key that we strive to protect all who work, stay and partner with us as we reopen our doors to a new era of travel. To do this we have thoroughly examined all areas of the hotel experience.”

Federico J. González, CEO, Radisson Hospitality AB (May 2020)

Confidence® enables hotels to execute transparently on protocols for the health and safety of guests and employees

Hotel Challenges

Poor Communication

Guidelines are confusing and poorly communicated

Health And Safety Requirements

Health and safety is now a must for guests

Decrease in Cost Control

Cost control has become more challenging with new protocols

Lack of Transparency

Solutions are cumbersome and don’t provide transparency

Inconsistent Experiences

Inconsistencies in quality of guest stays 

Reduction in Bookings

Hotels are seeing a reduction in guest bookings  

How It Works

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1

Confidence®
App

Team member completes all tasks required for compliance on the Confidence® App. The results are sent to the Confidence Cloud®.

2

Confidence
Cloud®

The Confidence Cloud® processes the request with its AI engine, confirms the authenticity, and creates the Badge of ConfidenceTM.

3

Badge of
ConfidenceTM

The Badge of ConfidenceTM  can be published to the Confidence Smart DisplayTM, Community of ConfidenceTM, or any other digital property.

Bring Confidence
To Hotel Guests

With the Confidence® Platform, hotels can verify in real-time that their property has been managed to provide the highest quality of service for guests. Management can see quickly and easily that they are providing guests with peace of mind about health and safety when on property and during check-in

Value of Confidence®

Increase Customer Loyalty And Retention

Deliver clear, easy-to-understand health and safety measures

Fast Time to Value

Ready-loaded hotel cleaning protocols

Increase Cost Control

Improve cost control though consistent operations 

Reduce Refunds

Reduce guest refunds due to poor operations

Improve Communication

Instant language translation for staff

Improve CSAT Scores

Increase customer satisfaction scores through improved quality

Reduce Maintenance Costs

Reduce maintenance costs on appliances

Be Transparent with Guests

Be a part of the Community of ConfidenceTM

Use Confidence® to give guests confidence in you

Hotel FAQ

The free trial is 30 days.  Have fun.  Try it out.  Get things done!

The Team Owner is the person who wants to stay informed and understand progress.  The Team Manager is the person who helps create a job or task and assigns it to a Team Member. Team Members are the people who execute on the task.

We will replace it the next day.

Absolutely!  In the app, you can add more Team Managers, Team Members, or Confidence Smart Displays.  

Users have access to several templates in the Confidence Marketplace, including hotel cleaning and operational protocols. Users also can create their own templates if they wish.